Pallium Protect – Terms and Conditions
Last updated: 9th October 2025
1. Introduction
These Terms and Conditions govern the provision of cybersecurity and related services (“Services”) by Pallium Protect Limited (“Pallium Protect”, “we”, “us”) to the client (“Client”, “you”). By engaging Pallium Protect or using our Services, you agree to be bound by these Terms and Conditions.
2. Scope of Services
The scope of work will be set out in a written proposal, statement of work, or other engagement document. Only services explicitly stated in these documents are included. Any additional work or variations must be agreed in writing and may be subject to additional fees.
3. Confidentiality and Privacy
Both parties agree to treat all information received from the other party as confidential and to use such information solely for the purpose of fulfilling the contract. Pallium Protect will handle personal data in accordance with applicable data protection laws, including the UK GDPR. Please refer to our Privacy Policy for more details.
4. Client Responsibilities
The Client agrees to:
Provide timely and accurate information, access, and cooperation necessary for Pallium Protect to deliver the Services.
Maintain appropriate backups and security measures during the engagement.
Use Pallium Protect’s deliverables for lawful, internal purposes only.
5. Intellectual Property
Pallium Protect retains all intellectual property rights in its methodologies, tools, frameworks, and processes used to deliver the Services. The Client is granted a non-exclusive, non-transferable licence to use final deliverables (e.g., reports, recommendations) for its internal business purposes. External sharing or publication requires Pallium Protect’s prior written consent.
6. Payment Terms
6.1 Upon acceptance of a proposal or statement of work, the Client shall pay a deposit equal to fifty percent (50%) of the total fees. Work will not commence until this deposit has been received in cleared funds.
6.2 The remaining 50% shall be invoiced upon completion of the Services or in accordance with agreed milestones.
6.3 All invoices are issued in GBP and are payable within fourteen (14) days of the invoice date, unless otherwise agreed in writing.
6.4 For ongoing monitoring or retainer services, payment is required monthly in advance.
6.5 Pallium Protect reserves the right to charge interest on overdue amounts at a rate of 4% per annum above the Bank of England base rate, accruing daily until payment is received in full.
6.6 Pallium Protect may suspend or terminate Services for non-payment.
7. Termination and Cancellation
7.1 Either party may terminate the engagement for material breach by the other party, provided that written notice is given and the breach is not remedied within thirty (30) days.
7.2 If the Client cancels the engagement without cause after work has commenced, the deposit shall be non-refundable.
7.3 Upon termination, the Client shall pay for all Services performed up to the effective date of termination.
8. Warranties and Disclaimers
8.1 Pallium Protect will provide Services with reasonable skill and care, in accordance with industry standards.
8.2 Except as expressly set out, Pallium Protect makes no warranties, express or implied, regarding the Services, including but not limited to warranties of uninterrupted or error-free operation, fitness for a particular purpose, or security.
8.3 Any service levels (e.g., response times) will be as set out in the specific engagement documentation.
9. Indemnification
The Client agrees to indemnify and hold harmless Pallium Protect, its officers, employees, and subcontractors from any claims, liabilities, losses, damages, or expenses (including reasonable legal fees) arising out of:
Misuse of deliverables or Services;
The Client’s misrepresentations or omissions; or
The Client’s breach of applicable laws or third-party rights.
10. Force Majeure
Neither party shall be liable for any delay or failure to perform its obligations due to events beyond its reasonable control, including but not limited to acts of God, government actions, war, pandemics, natural disasters, or failures of internet services. The affected party shall promptly notify the other and use reasonable efforts to resume performance.
11. Limitation of Liability
To the maximum extent permitted by law, Pallium Protect’s total liability for any claim arising under or in connection with these Terms or the Services shall be limited to the total fees paid by the Client for the Services giving rise to the claim. Pallium Protect shall not be liable for any indirect, consequential, or special losses, including loss of profits or business interruption.
12. Amendments to Terms
Pallium Protect reserves the right to amend these Terms from time to time. Updated Terms will be published on our website and shall take effect thirty (30) days after publication. Continued use of the Services after that period constitutes acceptance of the updated Terms.
13. Assignment and Subcontracting
Pallium Protect may assign its rights or subcontract its obligations under these Terms, provided that any subcontractors are bound by confidentiality. The Client may not assign its rights without Pallium Protect’s prior written consent.
14. Severability and Waiver
If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. Failure to enforce any right shall not constitute a waiver of that or any other right.
15. Governing Law and Jurisdiction
These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales, and the parties submit to the exclusive jurisdiction of the English courts.
16. Contact Us
For any questions regarding these Terms and Conditions, please contact us at:
📧 info@palliumprotect.com